We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance (by phone call or by text). This helps us protect the time of our artists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price (for appointments priced at $100 or less) and $50 for appointments $100 or more. Missed appointments (“no-shows”) will also be charged 50% of the service price or $50. These fees are non-refundable and can not be put toward any future services.
Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total or $50.
We understand that you have a busy schedule, and allow a grace period of 10 minutes after your scheduled appointment time. If you are more than 10 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 10 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total or $50 (for services price at $100 or more).
Some appointments require extra time and preparation to accommodate (such as micropigmentation procedures). These appointments may require a deposit upon booking. This deposit fee is non-refundable, but will contribute to the service total. If you cancel an appointment with a deposit, your payment will revert to a gift card on your account for use at any time.
By booking an appointment with our studio, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.